Shipping policy
All Privati Firenze orders are shipped from Italy. Every piece is packed by hand and sent with a tracked service, so you can follow your parcel from our warehouse to your door.
We ship worldwide. Rates and delivery estimates for each destination are set out below.
Orders are processed Monday to Friday, 10:00 to 18:00 CET. The delivery times below are estimates in business days and are counted from the moment your order is dispatched, not from the moment it is placed.
Shipping rates and delivery times
Free shipping thresholds apply to the order value after any discounts and to the standard service only. Priority and express services, where available, are always charged. Rates for the United Kingdom are charged in pounds sterling.
Order fulfilment
An order is considered complete only once payment has been processed.
Once an order has been placed and processed, it cannot be modified. However, if the goods have not yet been shipped, you may email Customer Service to request a modification. The request will be evaluated and decided upon by Customer Service at their discretion.
In the event that a third party payment provider is unable to obtain verification from the customer's bank, Privati Firenze reserves the right to refuse the order.
Privati Firenze has the authority to reject orders or deny service to any person at any time. This decision is at the sole discretion of the company and is subject to change.
Shipment
Products held in our warehouse are dispatched as soon as possible. The delivery times shown above are estimates only and may change due to shipping delays, product availability and other unforeseen circumstances. Despite our best efforts, we cannot guarantee that an order will be delivered within the estimated time frame.
We use specialised carriers who deliver Monday to Friday during regular business hours. Every package is packed with care and shipped to the address provided by the customer.
Once your order has been dispatched, you will receive an email containing tracking information. Privati Firenze is not responsible for missed deliveries and reserves the right to charge for shipping costs relating to uncollected packages, so please monitor the status of your parcel.
If you have any questions or concerns about the delivery of your order, please contact our Customer Service team.
Customs, duties and taxes (orders outside the EU)
All orders are shipped from Italy. Product prices and shipping fees exclude import duties and taxes, which may be applied by the destination country when the shipment arrives.
These charges are the responsibility of the recipient. Privati Firenze is unable to provide accurate estimates for them and cannot cover them. For an indication of the likely cost, you may wish to use an online calculator such as Simply Duty.
Customs charges must be settled promptly. Failure to do so may result in the parcel being returned to the sender, in which case the outbound shipping cost will not be refunded.
Lost or missing parcels
Refunds for packages marked as delivered or signed for will not be processed unless the items are returned to Privati Firenze in accordance with our Returns Terms and Conditions, set out in the Return and Refund Policy.
If a package is suspected to have been stolen, or goes missing after delivery, it is the customer's responsibility to contact their local post office or courier service to file a complaint.