HOW TO RETURN YOUR ITEMS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and send the items back.
To start a return, you can contact us at firstname.lastname@example.org
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you the instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: Via Alessandro Volta SNC, 51031 Agliana PT, Italy
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com